Diane Roberts

As the Chief Operations Officer, provided full, independent, operational oversight to a multi-million dollar organization. Designed and controlled processes to meet the needs of program customers and partners. Responsible for efficiency, management of resources (both human and financial), communications, planning and supporting information technology systems. Ensured all aspects of the operations met the legal, financial control, and requirements of multiple funders and funding agreements.

• Ensure resources are used in the most productive way, creating maximum value for the organization.
• Continuously planned and prioritized customer, employee, and organizational requirements.
• Establishied and monitored key performance measures for the operation (including a consideration of efficiency versus effectiveness).
• Managed all contracts, contractual obligations, reporting and financial tracking.
• Direct financial responsibility (online banking access, spending authority, budget management, day-to-day expenditure decision-making).
• Managed all aspects of Human Resources including recruitment/termination, retention, day-to-day oversight and management, job descriptions, performance evaluations, and payroll including employee benefits.
• Worked with client organizations to improve or develop operational systems, processes and policies which would result in better management reporting and information flow.
• Lead many different kinds of database development, business process and organizational planning activities.
• Managed projects focused on increased effectiveness and efficiency of a variety of support services (HR, IT and Finance).
• Played a significant role in long-term strategic planning exercises. Provided key-inputs to strategic planning exercises.
• Performed multi-year financial planning and forecasting exercises, managed operational budgets in coordination with accountants.
• Leading staff, providing communications, gathering their input, empowerment through delegation of tasks.